Nearly
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Help and contact

Support

Write to us

A question, a bug, an idea for a look? We read every message.

Email ussupport@nearly.day

In the app, Settings › Send feedback starts a mail with the app version already filled in.

Help

How do I move my countdowns to a new iPhone or iPad?

In Nearly, open Settings › Save a backup and keep the file in Files, iCloud Drive or send it to yourself with AirDrop. On the new device, choose Settings › Restore a backup. Restoring adds what is missing and never replaces anything. The same file also brings your countdowns from your iPhone to your iPad. If you move to a new device with Apple’s own transfer or an iCloud Backup, Nearly comes along with all its data anyway.

I bought Pro. How do I get it on another iPhone or iPad?

Sign in with the same Apple Account, open Settings in Nearly and tap Restore purchases. Pro is tied to your Apple Account, not to the device.

How do I cancel the subscription?

Apple manages subscriptions. In Nearly, go to Settings and tap Manage, or open the Settings app on your iPhone or iPad, tap your name and then Subscriptions. Cancel at least a day before it renews. Pro stays until the end of the year you paid for, and countdowns you styled with Pro keep their look afterwards.

Can I get a refund?

Apple handles every payment, so refunds go through Apple as well, at reportaproblem.apple.com.

How do I add a widget?

Touch and hold an empty spot on the Home Screen, tap Edit and then Add Widget, and search for Nearly. For the Lock Screen, touch and hold it, tap Customize and choose the Lock Screen. In Nearly, Settings › Add widgets shows the way step by step.

Why don’t I see the Live Activity?

The Live Activity is part of Pro and shows the last eight hours of a countdown that has a time of day. It starts when you open Nearly. If it still does not appear, check that Live Activities are turned on for Nearly in the Settings app.

My reminders don’t arrive.

Check that notifications are allowed for Nearly in the Settings app, and that no Focus is holding them back. Countdowns without a time of day remind you at the time set in Nearly under Settings › Time for all-day countdowns.

Does Nearly sync through iCloud?

No. Nearly keeps everything on the iPhone or iPad you use it on and, if you have one, on your Apple Watch. iPhone and iPad do not share countdowns by themselves. To move them or keep a copy, there is the backup file. More about that in the privacy policy.

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